- Emotion is a pivotal component of great content.
- If you have an opportunity to create emotional content, you’re much more likely to be successful.
- A new Fractl study reveals what emotions are most common in highly-linked-to content in each industry.
- You should explore what emotions are already prevalent in your industry to gain new ideas and understand what already resonates with your audience.
- When pitching content to writers, highlight the key emotional takeaways so reporters glean them quickly.
Yes, content should be useful. In fact, nine times out of 10, it must be useful in order to make an impact. But emotion is pivotal too. Emotion can form a sense of connection between a reader and a story — between a reader and their place in the world. For this reason, emotion can sometimes carry an entire piece of content because it taps into our common humanity. How do you hit the right chords with emotional content? Here are tips on how to do that.
Sure, it sounds corny. But that doesn’t make it any less true. Emotion matters, and if you have an opportunity to create emotional content, you’re much more likely to be successful.
1. Understand which emotions resonate in your industry
Before jumping into content creation, it’s good to understand what works well in your particular niche. What content that’s been created has performed well, and why? What emotions are present in some of the most talked-about content?
In a recent Fractl study, we looked at more than 5,000 pieces of content that earned at least 25 backlinks. Then we explored which Facebook reactions were more prevalent in each content niche.
This breakdown provides a great overlook of what emotions are already prominent in your niche’s content. Look at how anger appears in sex/relationship stories while love appears often in travel stories.
Why do you think these emotions may be associated with your niche? What can you cover that hasn’t already been covered that taps into why people are upset or in awe?
To gain more industry insight, before creating content, I would:
- Pull out my customer personas. What emotions are tied to what they worry about? Struggle with? Seek out? Can I apply these emotions to content?
- Read my target publications’ content. Which articles are on the front page? Which got the most engagement? What emotions are featured in them?
- Check BuzzSumo to see what content is most engaged within my industry. Not only will this highlight certain emotions that are prevalent, but it’ll also let you know if an idea you have has already been covered in depth.
Take a look at some of the highly-engaged-with stories that appear on the BuzzSumo content search for “job interview”.
Just from this snapshot of stories, you can see multiple emotions: humor/laughter regarding funny anecdotes, fear that the job application process might be totally changed by AI, happiness at the kind gesture from Lyft, and contempt at discrimination taking place at interviews.
Perhaps honing in on one of these emotions can spark an idea. What else might people be afraid of regarding the job application process? What else are they angry about? Happy about?
When all else fails, capitalize on the feeling of surprise. Our research on viral emotions revealed that the most common emotion in viral images is “surprise”. People like to learn something new that’s unexpected. If your data reveals data points like this, make sure to highlight it in the project.
2. Identify which emotions to focus on in your content
When trying to come up with content ideas, ask yourself: What emotions are tied to this concept? What are the different circumstances people can encounter, and how do those circumstances make them feel?
For example, for our client The Interview Guys (a job interview advice portal), we considered the variety of issues that can come up related to work. One such idea that hadn’t been fully addressed, in our opinion, was burnout.
Burnout in and of itself is an emotional topic. It’s associated with stress, anxiety, and exhaustion. After surveying people about burnout, we earned coverage on Inc., Yahoo Finance AU, and International Business Times.
But not every idea will be as emotionally straightforward. Perhaps you have an instinct that analyzing a certain data set would yield interesting results.
Push yourself to identify
What would make those results compelling? What insights might this data help us gain, and what emotions are involved with these insights?
For example, in a separate project for the same client, we thought about identifying jobs that pay well that don’t require years of education. What we’d end up with is a list of jobs and what they’d pay.
On the surface, this may not seem too emotional. But let’s consider the layers involved here:
- Less schooling means less stress, less debt, and less pressure.
- The potential to make a good salary provides hope.
- Struggling to find a job with little to no experience can give someone a lot of financial and emotional anxiety.
- Why would people care about this information in the first place? They’re looking to switch jobs. For whatever reason, they’re dissatisfied.
So you have stress, anxiety, hope, and dissatisfaction as some examples of emotions tied into this list of jobs. It’s not just a list anymore, is it?
Call upon these feelings every time you make a decision about the project. It’ll help keep you focused on the real soul of the story.
3. Pitch the emotional angles
When you can identify these emotional elements, you’ll also know how to better promote the idea.
We pitched the high-paying-jobs project to publications. Take a look at some of the coverage.
Source: Reader’s Digest
Reader’s Digest opens with the dilemma of not being able to find a job because you don’t have enough job experience yet. They’re tapping into a common, shared frustration people have, and by starting the article this way, they’re immediately putting the reader in a frame of mind to connect emotionally with the content.
This headline taps into the hope angle; they’re essentially saying, you don’t have to be the typical tech person to make a lot of money with little experience.
When you pitch writers, make sure to include the emotional data points and angles prominently. Include bullets of the most impactful takeaways so the reporter doesn’t have to dig through the data to understand why it matters and why their audience will care.
And don’t do the same thing for every publisher. Consider their particular audiences and what they care about, and then tailor your data points to speak to those readers.
Data is only as powerful as the story it tells, and all of the best human stories are packed with emotion. In every stage of your content creation process, from ideation to design to promotion, keep the emotional components in mind and center them.
Amanda Milligan is the Marketing Director at Fractl, a prominent growth marketing agency that’s worked with Fortune 500 companies and boutique businesses.
The post Want media coverage? Make sure your content is emotional appeared first on Search Engine Watch.
OpsStars Virtual Event Preview: Q&A With Rachael McBrearty, Chief Customer Office At LeanData
Now in its fifth year, OpsStars has grown into a must-attend event operations and revenue-focused executives turn to for targeted education and networking./
Demand Gen Report caught up with Rachael McBrearty, one of the LeanData executives shaping the agenda for the event, to get a preview of what attendees can expect during the virtual event on October 20-21—including presentations from high-growth B2B brands Zoom and Docusign.
Demand Gen Report: RevOps was the hot topic at OpsStars last year. How does RevOps fit into LeanData’s vision today?
McBrearty: Last year at OpsStars, we were really proud to spotlight Revenue Operations as an important new operating model for growth in B2B – and the role operations will play in enabling it. Much of our agenda centered around “The Journey to RevOps” as the event’s topline theme.
Fast forward nearly one year, and we’re seeing even greater momentum behind the RevOps movement. The COVID-19 pandemic drove a greater imperative for sales and marketing leaders to improve go-to-market alignment to support growth in a challenging economy. We’ve also seen RevOps expand further into the enterprise. Management consulting firms like Boston Consulting Group have even launched cross-practice initiatives around RevOps to support some of the world’s biggest companies in moving to this model.
Working with our customers, we spotted the RevOps trend early on – even before it had a name! From this vantage point, we strongly believe RevOps will become the dominant operating model for driving predictable, efficient revenue growth in B2B.
DGR: “The Rise of Ops” – what’s the meaning behind your OpsStars 2020 theme?
McBrearty: This year we wanted to shine a spotlight on operations professionals themselves – and the increasingly strategic role they play in the revenue process.
Ops is really the backbone of go-to-market strategy and execution – and ultimately revenue growth.
Even more so in recent years, as this role supports increasingly sophisticated and complex sales and marketing strategies and programs. Yet Ops still operates largely behind the scenes.
We see this changing, however, as Ops play a more visible role and increasingly takes a seat at the table. This year’s OpsStars will recognize “the rise of ops” and their role as superheroes of the modern revenue engine.
DGR: Can you tell our audience more about the “virtual” experience planned for OpsStars attendees this year?
McBrearty: Virtual events are new for everyone this year – we’re all learning as we go! However, we put a great deal of thought into the best way to structure OpsStars in this new format.
Networking is one of the key reasons people attend OpsStars, so we wanted our attendees to come together as much as possible in a virtual setting. For example, although the event is held across two days, we’ve limited each day to four hours to make it easier for people to carve out time to attend and participate without distraction. We also have a number of workshops to bring people together, and we’ll set up a Slack channel to encourage conversations around key topics amongst attendees, presenters and sponsors.
Now in its fifth year, OpsStars has always been an event “by Ops, for Ops.” Through a virtual platform, we aim to continue our tradition of bringing together sales, marketing, customer and revenue operations leaders to share best practices, career development and networking.
DGR: Lead management seems prominent on the OpsStars 2020 agenda. Has that expanded from last year?
McBrearty: Yes, we’re so fortunate to have the ops teams from Zoom and DocuSign giving attendees a peek under the covers at how their teams successfully managed unprecedented spikes in demand nearly overnight due to the COVID-19 pandemic. Both for Zoom and DocuSign, their ability to scale lead management to keep up with this level of demand was critical to powering their rapid response to incoming requests.
Nearly all companies were impacted by COVID, however, and automated lead management is essential to helping them pivot to go-to-market in days, or even hours, as business conditions change. This level of agility has become critical for business continuity and execution in these uncertain times.
DGR: Lead-to-Account Matching & Routing recently became an “official” martech category. This is great validation for LeanData. What do you think it says about the future growth of the category.
McBrearty: Yes, this was a major milestone for our company! TOPO (now part of Gartner) released the first in-depth Market Guide for Lead-to-Account Matching and Routing in August. Up to now, this technology has been somewhat of a “best-kept secret,” with B2B adoption estimated at 48 percent. However, TOPO says it is now one of the most critical applications in the tech stacks of modern sales and marketing organizations. We were gratified to see TOPO named LeanData the dominant vendor in this space.
This is no fledging tech category – it’s been in the works for the better part of a decade. But TOPO’s report is a significant validation of what we and our customers have worked hard to create. We believe formalizing Lead-to-Account Matching and Routing as an “official” tech category, with de facto standards and best practices, will create more awareness around the technology and make it easier for more companies to adopt.
How to adapt your SEO strategy to navigate through the pandemic
- When you’re starting with your adapted SEO strategy, it’s important to acknowledge the changes in your working environment. All remote teams need to evaluate their communication needs to improve their efficiency in the ‘new normal’.
- You don’t want more unfortunate surprises during turbulent times. Meaningful reporting can connect content, SEO, marketing, and web activities to give everyone the visibility to plan for future projects.
- The idea is to reduce unnecessary meetings to empower your team to work on their own. Start by communicating your SEO strategy and what everyone will work on.
- One of the first changes should be to look at your website and your content to make it more relevant. Explain how COVID-19 is affecting your businesses and how you’re still supporting your clients.
Right after the initial shock of the pandemic, many businesses are reassessing their strategies to remain successful. Organic search can help you set up a successful SEO strategy to support your business’s recovery.
Conductor has written a post-pandemic SEO strategy playbook with practical tips to explore business opportunities through organic search.
Content created in partnership with Conductor.
The power of SEO during COVID-19
As we are all spending more time at home, Google searches are increasing. There is an estimate of 20 billion searches every day.
This is a great opportunity for businesses to capitalize search traffic to increase sales.
What’s more, SEO is a low-cost and very effective method to increase your brand awareness before you increase your ad spend.
What’s important though is to understand how COVID-19 has affected SEO and how to adjust your strategy.
Defining your remote communication style
When you’re starting with your adapted SEO strategy, it’s important to acknowledge the changes in your working environment. All remote teams need to evaluate their communication needs to improve their efficiency in the ‘new normal’.
Start with internal communications and the tools that will get your team more productive. Foster an environment of transparency and accountability and document the team’s workflows.
Improved visibility can help you prioritize the crucial tasks that you need to focus on. Moreover, the more transparent you are, the easier it becomes to collaborate with different departments towards shared objectives.
Conductor recommends the use of surveys to gather feedback about your website, your marketing campaign or even for content ideas. It’s a great way to plan for short and long-term projects while getting perspective from various teams.
All the findings can help you set up your communication style, how you’re interacting as a team and how you can be more productive.
Create meaningful reporting
You don’t want more unfortunate surprises during turbulent times. Meaningful reporting can connect content, SEO, marketing, and web activities to give everyone the visibility to plan for future projects.
It’s not enough to create reports that nobody is interested in reading. It’s time to build digestible reports that your stakeholders would appreciate.
There are many things that you can measure to support your SEO strategy. You can also work alongside different teams to discover interesting insights that can lead to multiple wins.
For example, working with the sales team can help you spot opportunities to appeal to potential customers. Search insights can help you create the right content while providing valuable data to your salespeople.
Keep in mind, your executives should include what your stakeholders want to see. It’s important to align your tactics with the key factors that will affect your business success, such as traffic, revenue, retention, etc.
Looking for creative reporting? The Conductor team is recommending the use of a five-minute video that can replace a time-consuming report.
Use it to describe your team’s performance and what you’re planning to do next.
Train your team to be self-sufficient
The best way to maintain your productivity in a remote environment is to train your team to be self-efficient. If there are many similar questions from your team, how about creating a report answering these questions?
The idea is to reduce unnecessary meetings to empower your team to work on their own. Start by communicating your SEO strategy and what everyone will work on.
Encourage your team to share their ideas and work on an action plan that will get the most of every team member.
Identify high priority changes
This is the best time to focus on what matters. Work with your team and your key stakeholders to define your priorities and how to spend more time on them.
It’s important to communicate all the changes with your customers to keep them up-to-date with what’s happening.
Start by answering the question:
What do customers want to know about my business and any recent changes related to COVID-19?
The answer can help you work on your internal and external communication to give everyone more clarity on what’s coming up.
One of the first changes should be to look at your website and your content to make it more relevant. Explain how COVID-19 is affecting your businesses and how you’re still supporting your clients.
Look at your current SEO strategy and adjust the keywords and content plan, if needed.
Review your online profiles and business listing to keep all relevant details up-to-date.
For example, ecommerce companies should update all the information around delivery details, product availability and potential offers.
If you are changing your working hours or your business focus, make sure you communicate the changes with your customers.
There’s no over-communication during a crisis.
Looking at the bigger picture
It’s not just about surviving the current situation. Your business should also look at the bigger picture of what’s coming up next.
It’s the best opportunity now for planning, reflection, and collaboration.
If you’re using Conductor, look at your workflows to understand the impact of the crisis in your visibility. Adjust your plans accordingly, if needed.
Stay on top of change with regular monitoring and use your SEO strategy to maintain long-term success for your business.
Ready to explore practical tips to improve your SEO strategy post-pandemic? Download Conductor’s SEO strategy playbook for additional ideas and templates.
The post How to adapt your SEO strategy to navigate through the pandemic appeared first on ClickZ.
Why behavior analysis is important online business
- A typical consumer now owns an average of 3.6 devices which means a person’s journey may start from a laptop and end on a mobile or a tablet.
- In the ecommerce business, the cart abandonment rate is the thing that haunts most of the business owners.
- Developing analytical skills can help you better manage these obstacles.
- MD of SEO Discovery shares a guide to help you understand Cohort Analysis and Behavior Analysis to eliminate roadblocks and improve engagement.
In today’s digital age, the customer journey is getting complex day by day and if you are doing online business then it’s vital to understand your customer journey. A typical consumer now owns an average of 3.6 devices which means a person’s journey may start from a laptop and end on a mobile or a tablet.
In the ecommerce business, the cart abandonment rate is the thing that haunts most of the business owners. According to Statista, 88.05 percent of online shopping orders were abandoned in March 2020 worldwide, which means over 88% of people added selected products into the cart and left without buying for various reasons. This is a massive business opportunity loss for ecommerce players.
Developing analytical skills can help you better manage these obstacles. Without adequate knowledge of analytics, your marketing won’t work because you won’t know what worked and what didn’t work. All the marketing suits come with analytics tools to help perceive the behavior, engagement metrics, and demographics of the visitors coming to a website. The most common web analytics tools are Google Analytics, Adobe Analytics, Kiss Metrics, and Mixpanel. They generally come with the following features and capabilities:
- Real-time analytics
- Mobile analytics
- Attribution modeling
- Ecommerce tracking
- Funnel analysis
- Cohort analysis
- Cross-device tracking
- In-page analytics (Session recording, click tracking, heatmaps)
- Goal conversion tracking
- Event tracking
- A/B testing
Every feature has its own data sets which can be compared to help you make informed decisions. Today we are going to understand Cohort Analysis and Behavior Analysis to eliminate roadblocks and improve engagement.
What is a Cohort Analysis and why is it important?
Cohort analysis is a subset of users grouped by shared characteristics. It simply allows you to compare the behavior and metrics of different cohorts over time.
Cohort Analysis Example - Finding Engagement Drop
Let’s suppose you have an online food ordering website/app and using acquisition date (when users started their first sessions) cohorts you can find out when in the customer lifecycle your users tend to drop off.
The best way for visualizing this data is to chart out the retention curve, portraying retention over time.
This retention curve clearly reflects the most important insight – around 75% of the users stop using the website after the first day. We can see a downfall in the engagement. Hence, it’s evident to improve the overall experience and abet customers through daily offers/coupons to boosting retention.
Cohort Analysis Comparison - Organic vs Direct
The below cohort analysis indicates that organic traffic has a better retention rate than direct.
Visitor behavior analysis and its importance
It’s a process of tracking user behavior on a website and there are some great tools in the market that give accurate information. Tools like Hotjar, MouseFlow, Crazy Egg record visitor sessions to see how visitors are navigating on the website. They also offer click tracking and heatmaps to analyze the most engaging and ignored (skipped) elements on a page.
If you look at the above heatmap, you would notice that no one bothered to click on “PORTFOLIO” in the top menu, which means people aren’t interested in see the portfolio. Maybe we have to replace it with something more interesting (like Case Studies, Achievements, and more) which grabs a visitor’s attention. These kinds of insights help you add/remove elements to improve page engagement.
Using filters, you can further segment your audience to dig deep and pull out actionable insights, see those filter below:
In Google Analytics, behavior flow gives you a visual presentation of how people are navigating on your website. You can apply segments to get a deeper view of their behavior and it also enables you to apply different dimensions on top of these segments to get actionable insights.
The power of these analytical tools lies in the fact that it allows you to view which customers leave and what’s making them leave your website/app – so that you can fix it. You can also hire a professional digital marketing agency that can help you find these hurdles and remove them to enhance your overall engagement.
Mandeep Singh is the MD of SEO Discovery. He’s mission is to provide affordable digital marketing services to startups and SMEs. He’s an official member of Forbes Agency Council. You can find him on LinkedIn.
The post Why behavior analysis is important online business appeared first on Search Engine Watch.
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