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How a hair-care company went from salon supplier to sanitizer powerhouse

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When AG Hair moved into its new, 70,000-sq.-foot, state-of-the-art manufacturing facility in Coquitlam, B.C., two years ago, it was part of a plan to supercharge expansion of its hair care product line to salons in international markets. Europe was next on its list. Then COVID-19 hit.

Not only was the European expansion put on hold, but salons in major markets across Canada and the United States were temporarily closed. Very few were purchasing hair products, so manufacturing was halted in mid-March, leaving most of the company’s 82 employees out of work.

AG Hair could have waited out the pandemic but instead decided to lean into its entrepreneurial culture and make a sharp pivot. It began providing hand-sanitizing products for front-line health-care workers, addressing a global shortage.

“We realized there was this massive need for health-care professionals, and we wanted to make a difference and be able to provide them with the products they needed,” says AG Hair CEO Graham Fraser.

AG Hair received Canadian and U.S. approvals a week after applying for the licences needed to make sanitizer, and produced samples to show local authorities within 48 hours.

AG Hair’s Coquitlam facility has pivoted to making hand sanitizer (Photograph by Alana Paterson)

“That rapid response time, and the fact that we had gone through all of the Health Canada regulatory hurdles, showed [the local health authorities] that we were a partner they could trust and someone they could look to, to deliver the products they needed,” Fraser says.

Within a month, the company started pumping out the products, first for the health-care industry, then for consumers on its own website and on Amazon. About 10 per cent of AG Hair’s hand-sanitizer production also went to people in need, as identified by organizations such as United Way.

Parallel 49 Brewing Company is also using AG Hair’s Coquitlam manufacturing facility to produce its own blend of liquid hand sanitizer for front-line health and emergency workers, in partnership with the B.C. government.

Fraser credits his team for its energy and creativity in making the hand-sanitizer production happen, and helping put AG Hair staff back to work.

“We realized we had an opportunity . . . and then it became this incredible, almost war-room mentality and collaboration with our owners, our executive team and our people to say, ‘How are we going to get through this?’ ” Fraser recalls. “I think our success speaks to the type of people we have and the entrepreneurial spirit of pursuing every avenue we have, understanding how we can produce the products and making it happen.”

AG Hair’s commitment to investing in future growth is a big part of what makes it a Best Managed company, says Nicole Coleman, a partner at Deloitte and co-lead of its Best Managed Program in B.C.

“Capability and innovation come through quite strongly with this company,” says Coleman, who is also AG Hair’s coach at Deloitte. “I don’t think they would be able to pivot as quickly if they weren’t so strategic and had the internal capabilities to do it.”

The manufacturing facility was a big investment, but one Coleman says has already paid dividends.

“They were looking forward with a strategic plan in mind about future growth and how they could expand, rather than just focusing on the day to day,” she says. “Best Managed companies are always pushing the envelope and are conscious about planning for the future.”

AG Hair was founded in Vancouver in 1989 by hairstylist John Davis and graphic artist Lotte Davis. The husband-and-wife team began bottling hair products in their basement and selling them direct to salons from the back of a station wagon.

The company eventually moved its manufacturing off-site, to a third party. One day, John went to watch the operations and was surprised to see salt being poured into the mixture. Although he was told salt is commonly used as a thickener, he didn’t like the potential side effects of dry hair and skin.

It was at that moment John decided the company would oversee its own manufacturing. “Through that experience, John also became an expert in product development,” says Fraser, who came to the company in 2000 as director of sales.

After having worked for more than two decades at PepsiCo and Kraft Foods, Fraser was eager to work at a smaller, more agile company where he felt he could help make a difference.

“It was perfect because I got to bring a lot of structure and process that I learned in those organizations, but I also learned an awful lot about being an entrepreneur from John and Lotte: that sense of urgency, the decision-making process, the need to get things done and drive things forward and pursue opportunities,” he says.

Fraser has helped drive AG Hair’s expansion into the U.S. and internationally, including Australia, Taiwan, and Central and South America. A portion of its sales go to One Girl Can, a charity founded by Lotte that provides schooling, education and mentoring for girls in sub-Saharan Africa.

Fraser also oversees the development of new, trending products, including a new deep-conditioning hair mask made with 98 per cent plant-based and natural ingredients. Hand-sanitizing spray and gel will be the latest addition to the company’s product lineup.

“We don’t see the demand [for hand-sanitizing products] going away,” he says. “As the isolation policies start to get lifted, people are going to need forms of security and protocols as they get back into regular life and work. We see there’s going to be a need for these types of products long-term.”


This article appears in print in the June 2020 issue of Maclean’s magazine with the headline, “Working out the kinks.” Subscribe to the monthly print magazine here.

The post How a hair-care company went from salon supplier to sanitizer powerhouse appeared first on Canadian Business – Your Source For Business News.



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How a hair-care company went from salon supplier to sanitizer powerhouse

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on


When AG Hair moved into its new, 70,000-sq.-foot, state-of-the-art manufacturing facility in Coquitlam, B.C., two years ago, it was part of a plan to supercharge expansion of its hair care product line to salons in international markets. Europe was next on its list. Then COVID-19 hit.

Not only was the European expansion put on hold, but salons in major markets across Canada and the United States were temporarily closed. Very few were purchasing hair products, so manufacturing was halted in mid-March, leaving most of the company’s 82 employees out of work.

AG Hair could have waited out the pandemic but instead decided to lean into its entrepreneurial culture and make a sharp pivot. It began providing hand-sanitizing products for front-line health-care workers, addressing a global shortage.

“We realized there was this massive need for health-care professionals, and we wanted to make a difference and be able to provide them with the products they needed,” says AG Hair CEO Graham Fraser.

AG Hair received Canadian and U.S. approvals a week after applying for the licences needed to make sanitizer, and produced samples to show local authorities within 48 hours.

AG Hair’s Coquitlam facility has pivoted to making hand sanitizer (Photograph by Alana Paterson)

“That rapid response time, and the fact that we had gone through all of the Health Canada regulatory hurdles, showed [the local health authorities] that we were a partner they could trust and someone they could look to, to deliver the products they needed,” Fraser says.

Within a month, the company started pumping out the products, first for the health-care industry, then for consumers on its own website and on Amazon. About 10 per cent of AG Hair’s hand-sanitizer production also went to people in need, as identified by organizations such as United Way.

Parallel 49 Brewing Company is also using AG Hair’s Coquitlam manufacturing facility to produce its own blend of liquid hand sanitizer for front-line health and emergency workers, in partnership with the B.C. government.

Fraser credits his team for its energy and creativity in making the hand-sanitizer production happen, and helping put AG Hair staff back to work.

“We realized we had an opportunity . . . and then it became this incredible, almost war-room mentality and collaboration with our owners, our executive team and our people to say, ‘How are we going to get through this?’ ” Fraser recalls. “I think our success speaks to the type of people we have and the entrepreneurial spirit of pursuing every avenue we have, understanding how we can produce the products and making it happen.”

AG Hair’s commitment to investing in future growth is a big part of what makes it a Best Managed company, says Nicole Coleman, a partner at Deloitte and co-lead of its Best Managed Program in B.C.

“Capability and innovation come through quite strongly with this company,” says Coleman, who is also AG Hair’s coach at Deloitte. “I don’t think they would be able to pivot as quickly if they weren’t so strategic and had the internal capabilities to do it.”

The manufacturing facility was a big investment, but one Coleman says has already paid dividends.

“They were looking forward with a strategic plan in mind about future growth and how they could expand, rather than just focusing on the day to day,” she says. “Best Managed companies are always pushing the envelope and are conscious about planning for the future.”

AG Hair was founded in Vancouver in 1989 by hairstylist John Davis and graphic artist Lotte Davis. The husband-and-wife team began bottling hair products in their basement and selling them direct to salons from the back of a station wagon.

The company eventually moved its manufacturing off-site, to a third party. One day, John went to watch the operations and was surprised to see salt being poured into the mixture. Although he was told salt is commonly used as a thickener, he didn’t like the potential side effects of dry hair and skin.

It was at that moment John decided the company would oversee its own manufacturing. “Through that experience, John also became an expert in product development,” says Fraser, who came to the company in 2000 as director of sales.

After having worked for more than two decades at PepsiCo and Kraft Foods, Fraser was eager to work at a smaller, more agile company where he felt he could help make a difference.

“It was perfect because I got to bring a lot of structure and process that I learned in those organizations, but I also learned an awful lot about being an entrepreneur from John and Lotte: that sense of urgency, the decision-making process, the need to get things done and drive things forward and pursue opportunities,” he says.

Fraser has helped drive AG Hair’s expansion into the U.S. and internationally, including Australia, Taiwan, and Central and South America. A portion of its sales go to One Girl Can, a charity founded by Lotte that provides schooling, education and mentoring for girls in sub-Saharan Africa.

Fraser also oversees the development of new, trending products, including a new deep-conditioning hair mask made with 98 per cent plant-based and natural ingredients. Hand-sanitizing spray and gel will be the latest addition to the company’s product lineup.

“We don’t see the demand [for hand-sanitizing products] going away,” he says. “As the isolation policies start to get lifted, people are going to need forms of security and protocols as they get back into regular life and work. We see there’s going to be a need for these types of products long-term.”


This article appears in print in the June 2020 issue of Maclean’s magazine with the headline, “Working out the kinks.” Subscribe to the monthly print magazine here.

The post How a hair-care company went from salon supplier to sanitizer powerhouse appeared first on Canadian Business – Your Source For Business News.



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J.P. Morgan: 2 5G Stocks to Consider (And 1 to Avoid)

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The late, great, Neil Peart wrote, in Tom Sawyer, “He knows changes aren’t permanent, but change is.” His words are an apt description of our modern world, an ever-changing landscape of pending tech. Right now, the shiny new change is 5G.Even the coronavirus couldn’t fully derail the coming build-out of the new 5G networks. It only delayed it. China and Korea are leading the world right now in bringing 5G networks online, with the US expanding its own new systems and Europe lagging behind. In the US, most urban areas have at least partial 5G connectivity online, and the major service providers are working to connect those centers.For investors, the key here will be finding companies that are primed to gain as 5G expands. Investment bank JPMorgan has taken note, and tapped two tech companies that stand to gain big as 5G systems emerge more and more into the mainstream – and to balance the books, JPM has also tapped one company to avoid. Using TipRanks’ Stock Comparison tool, we lined up the three alongside each other to get the lowdown on what the near-term holds for these 5G players.Qualcomm, Inc. (QCOM)JPM’s first thumbs up is for Qualcomm, a major name in the semiconductor chip scene. QCOM is consistently among the largest chip makers by total revenues, and kept that up heading into the corona crisis. Qualcomm’s 2019 sales totaled more than $24 billion, with a net profit of $4.4 billion.Qualcomm is taking a proactive stance toward 5G, creating and marketing a variety of chipsets for the new tech. The company has a range of speeds available for mobile platform processors and PC, along with specialized chips for the automotive market. Strong sales in 5G chips have helped the company’s bottom line; Qualcomm beat the Q2 earnings forecast by 16%, and is projected to see a sharp gain in Q3. Covering the stock for JPM, 5-star analyst Samik Chatterjee wrote, “[We] believe Qualcomm’s leadership in 5G technology in conjunction with the upcoming ramp in 5G smartphones… is going to lead to expectations for a bull case around potential Qualcomm 5G shipments to Huawei in the future to support its smartphone launches… we expect it to drive a multiple re-rating as well to reflect the improved positioning in the 5G landscape…”Chatterjee’s Buy rating is supported by a $120 price target and a projected 9% upside to the stock. (To watch Chatterjee’s track record, click here)Overall, QCOM's Moderate Buy consensus rating is based on 21 analyst reviews, including 13 Buys, 7 Holds, and 1 Sell. Shares in the chip maker are selling for $109.70, and the average price target, $117, suggests a modest upside of 6%. (See Qualcomm stock analysis on TipRanks)Qorvo, Inc. (QRVO)Qorvo is a another chip maker but a rung down in size. Qorvo boasts a $14.5 billion market cap and a leading position as a provider of quality networking chipsets. Qorvo chips are found in most devices with a mobile wireless capability, including laptops, smartphones, and tablets. The company round out its product lines with chips for older – but still useful tech – such as cordless phone and industrial radio.All of these devices are touched by 5G networks, and Qorvo is positioning itself to provide chips in the essential base station market. The company is already a leader in RF chips for 2G, 3G, and 4G units; moving to 5G is a logical step that Qorvo is already taking. The company has solutions for the lower bands of 5G, up to 39GHz, and is working on higher frequency applications.JPMorgan's Bill Peterson writes of QRVO’s recent performance: “Qorvo is benefitting from content gains in 5G phones across a broad set of smartphone vendors and the team again maintained its above market expectation of 5G shipments this year, which at least directionally is playing out as smartphone mix continues to skew toward 5G amid continued weakness in legacy 4G shipments. Outside of mobile, demand is improving across 5G infrastructure, which we believe led to much of the upside in the June quarter…”Peterson gives the stock a $140 price target to back his Buy rating; this suggests a 9% upside from current levels. (To watch Peterson’s track record, click here)Overall, Qorvo holds a Strong Buy rating from the analyst consensus, with 13 Buy reviews and just 3 Holds. The stock’s average price target is $136.81, suggesting room for 6% growth from the current trading price of $128.64. (See Qorvo stock analysis on TipRanks)MACOM Technology Solutions (MTSI)The last company on our list is JPM’s down check. MACOM, based in Lowell, Massachusetts, produces semiconductor devices and components in the radio, microwave, and millimeter wave bands, and is a major supplier for Northrop Grumman, the Federal Aviation Authority, and the National Oceanic and Atmospheric Administration.MACOM’s product line includes a wide array of 5G enhancements, from driver and low noise amplifiers to detectors, mixers, and multipliers. The chipsets function across a large range of the 5G waveband, giving them flexibility for use in systems that are still evolving from 4G to 5G.The solid product line underlay MACOM’s strong performance in Q2. EPS, at 20 cents, was far above Q1’s mere penny, and revenues were also strong. The company is forecast to match this performance in Q3.5-star analyst Harlan Sur, in his coverage of the stock for JPM, notes all of this – and comes to an unexpected conclusion. MTSI shares are, he says, likely to underperform in coming months. “MACOM’s Jun-Q results are in line with our 2Q20 Earnings Preview, where we remained positive on semiconductor companies exposed to cloud datacenter spending and 5G infrastructure… MACOM continues to exercise OpEx discipline as OpEx declined in the Jun-Q… operating margin exceeded 20% for the first time since 2017… However, it does appear that some of the growth-focused programs (GaN on Silicon 5G power amplifiers, high-speed lasers for optical connectivity, PAM4 DSPs, SENSR radar program, and silicon photonics) are still more longterm-focused growth drivers. Despite the solid results, solid execution, and earnings power expansion, the stock appears expensive relative to peers,” Sur explained.Sur rates this stock an Underweight (i.e. Sell), and his $35 price target suggests it has a downside going for ward of 10%. (To watch Sur’s track record, click here)Overall, MACOM gets a Moderate Buy from the consensus rating, with 8 recent reviews breaking down to 4 Buys, 3 Holds – and that 1 Sell. Shares are selling for $39.05, and the average price target of $43.38 implies that there is room for an 11% upside. (See MACOM stock analysis on TipRanks)To find good ideas for 5G stocks trading at attractive valuations, visit TipRanks’ Best Stocks to Buy, a newly launched tool that unites all of TipRanks’ equity insights.Disclaimer: The opinions expressed in this article are solely those of the featured analysts. The content is intended to be used for informational purposes only. It is very important to do your own analysis before making any investment.



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Here’s how much Microsoft’s new folding Duo phone costs and how to order it

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Microsoft started taking preorders on Wednesday for its new folding phone, the Surface Duo, which costs $1,400.

The Duo, which was unveiled in October, has two 5.6-inch touch screens that open and close like a small book. The device is compatible with Microsoft’s Surface Pen stylus for handwriting and the company’s Xbox game controller for video gaming.

Customers are supposed to receive their Duos on Sept. 10.

Microsoft chief product officer Panos Panay says the Duo is aimed at people looking for a new way to work on the go, on something that is between a tablet and a phone. “I’m not trying to reinvent the phone but I do believe this is a better way to get things done, a better way to create, and a better way to connect on a mobile device,” he said during a virtual press conference earlier this week.

The preorder period starts as the mobile market is still trying to recover from the COVID-19 pandemic. Smartphone sales plummeted 25% in the second quarter. The Duo’s price tag will test whether many consumers are willing to spend big money on a phone during difficult economic times, particularly on a device that lacks the most hyped new feature of 2020: superfast 5G Internet connectivity. So far, consumer interest in rival folding phones like the Motorola Razr and Samsung Galaxy Fold has been tepid, at best.

The Duo marks Microsoft’s return to the smartphone market four years after it stopped making devices relying on technology acquired from Nokia and running its Windows mobile software. The Duo uses a version of Google’s Android phone software and includes access to Google’s Play store with its millions of mobile apps.

“When it comes to mobile apps, the answer is Android,” Panay explained. “I love what’s possible with Windows and everything we’re doing but Microsoft has to light up on every platform.”

Though Google and Microsoft compete in many areas, particularly cloud services, they collaborated on the Duo, extending the features of Android to let apps take advantage of the two separate screens. The technology they developed can be used by any app developer on any phone that features dual screens.

All of Microsoft’s mobile apps, including its Outlook email program and OneNote note taking app, can take advantage of the Duo’s two screens. In Outlook, for example, the app can show a list of emails on one screen and the contents of a selected email on the other screen. Other major apps, including Spotify and Amazon’s Kindle e-reader, have also been updated to work with the Duo’s two screens.

When unfolded, the 5.6-inch screens are only 4.8 millimeters thick, a little more than half the thickness of an iPhone 11 Pro or Samsung’s Galaxy S20 5G. But when folded closed to fit in a pocket, the Duo is about 2 millimeters thicker than its rivals. The Duo weighs 250 grams, or 9 ounces, more than the iPhone, at 188 grams, and the S20, at 163 grams.

The Duo has just one camera that can be used for taking pictures, snapping selfies, or making video calls. The camera, which has resolution of 11 megapixels, can shoot 4K video at 30 frames per second. Photos were “not a primary focus” in designing the Duo, Panay admitted.

Consumers can preorder the Duo from Microsoft’s website or buy it from AT&T or Best Buy. Despite the sales exclusive, the phone will work on all three major U.S. wireless networks, including Verizon and T-Mobile, Microsoft said.

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